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FAQ

What should I expect, shipping-wise?

  • I print to order, and typically ship prints smaller than 17 x 25 within five days of payment receipt, often sooner. Larger format prints, canvases, aluminum and acrylic prints can take anywhere from 2-3 weeks to ship; extra large pieces may take longer. I'll let you know what to expect. I ship via Fed Ex Ground, so need a physical address rather than a p.o. box. I will send tracking information when your order goes out. If you need your item faster, email me about upgrades!  

What formats are available?

  • I have five different finish options to choose from: fine art print, stretched canvas, framed stretched canvas, metal print and acrylic print. Check out my Finish Options page for details. 

What about shipping outside the US or Canada?

  • Customers outside the U.S. or Canada, please email me at kat@katlivengood.com about shipping rates. Please note, international customers will be responsible for any duties, taxes or customs fees. 

What is your return policy?

  • All sales are final.

This print is a gift. Can you include a card?

  • I'm happy to include a hand-printed card with your order if this item is to be a gift. Just tell me what you want it to say in the "Notes" box on the checkout page.

I saw a photo on your Facebook page that isn't in your store. Can I get a print?

  • In most cases, yes! Just let me know which image and I can add it to the store for you! 

I've found an image I want, but in a bigger/different size than what you have listed. Can you do that?

  • It depends on the photo, but as a general rule I can print up to 50" on the longest side, and I can often go larger, especially on canvas. Contact me to discuss and get a quote; I've done quite large versions of some of my photos. I can also do specific sizes if you have a space that requires something other than what I've listed on my store.