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FAQ

How does shipping work?

  • I print to order, and typically ship prints smaller than 17 x 25 within five days of payment receipt, often sooner. Larger format prints, canvases and aluminum prints can take 2-3 weeks to ship, and acrylic prints 3-4 weeks. I'll let you know what to expect. I ship in secure packaging via Fed Ex Ground, so need a physical address rather than a p.o. box. I will send tracking information when your order goes out.  If you need your item faster just email me about upgrades!  

What formats are available?

  • Fine Art Print: I print on smooth cotton rag fine art paper for a beautiful matte finish.
  • Stretched Canvas Print: Image printed on canvas and stretched around a frame; ready to hang, has a soft appearance almost like a painting.
  • Framed Stretch Canvas Print: Canvas Print surrounded by a very simple black floating frame; ready to hang.
  • Aluminum Print: Image printed on high gloss white aluminum, mounted so that it floats off the wall. Luminous with beautiful tonal range.
  • Acrylic Print: Image printed on 3/16" acrylic and mounted to float off the wall. A very contemporary look with high gloss and incredible depth. 

What about shipping outside the US or Canada?

  • Customers outside the U.S. or Canada, please email me at kat@katlivengood.com about shipping rates. Please note, international customers will be responsible for any duties, taxes or customs fees. 

What is your return policy?

  • All sales are final.

This print is a gift. Can you include a card?

  • I'm happy to include a hand-printed card with your order if this item is to be a gift. Just message me with what you want to say, and I'll take care of it! 

I saw a photo on your Facebook page that isn't in your store. Can I get a print?

  • In most cases, yes! Just let me know which it is and I can add it to the store for you! 

I've found an image I want, but in a bigger/different size than what you have listed. Can you do that?

  • It depends on the photo, but as a general rule I can print up to 50" on the longest side, and I can often go larger on canvas. Contact me to discuss and get a quote, I've done quite large versions of some of my photos.